Privacy Policy

Privacy Policy

Last Modified: May 21, 2021

As the leading online North American marketplace provider of Campgrounds, RV Parks and Resorts, The Campground Marketplace (also referred to as “we” or “us” in this policy) respects your privacy and is committed to protecting your Personal Information. This Privacy Policy describes the types of Personal Information we collect and our practices for using, maintaining, sharing, and protecting it. It also describes the rights and choices you may have with respect to your Personal Information and how you may contact us about our privacy practices. Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, and specific privacy practices may apply to some of our products and services.

This Privacy Policy applies to www.thecampgroundmarketplace.com. This Privacy Policy may be updated periodically to reflect changes in our privacy practices.

When using our website, you may choose to interact with features from third parties that operate independently from The Campground Marketplace, such as social media widgets and links to third-party websites. The Campground Marketplace has no control over and is not responsible for the privacy practices of such third parties. We recommend that you familiarize yourself with the privacy practices of these third parties.

1. Types of Personal Information

“Personal Information” means any information relating to an identified or identifiable individual. Examples of Personal Information The Campground Marketplace may collect include:

  • Payment information (credit card and other payment card information)
  • Personal contact information (name, nickname, gender, mailing address, email address, phone number)
  • Log-in credentials (username, password)
  • Usage details (log-on activity, search terms, views, clicks, downloads, The Campground Marketplace-related preferences, lead submission information)
  • Technical details (IP address, geolocation information, cookie/session IDs, authentication information, browser type/version, operating system/platform)
  • Any other information you or other The Campground Marketplace customers may upload or enter into the Services
  • Phone calls and video conference recordings

2. Collection of Personal Information

The Campground Marketplace may collect Personal Information using the following methods:

  • Directly from you when you provide it to us (information you enter into web forms, participation in phone calls or video conferences, subscription agreements, and contracts or other content you submit to the Services)
  • Through your participation in surveys
  • The Campground Marketplace’s internal customer relationship management system and databases
  • From third parties, such as analytics and email marketing service providers
  • Researching or scraping public websites where permitted by the Terms of Use (company websites, search engines, social media)
  • Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services

3. Use of Personal Information

We may use your Personal Information for the following purposes:

  • Communicating with you
  • Providing you with our Services
  • Authenticating use, detecting potential fraudulent use, and otherwise maintaining the security of the Services
  • Developing, testing, improving, and demonstrating the Services
  • Creating and maintaining a customer relationship management system and member directories
  • Carrying out our legal and contractual obligations and enforcing our rights, including billing and payment processing
  • Anonymizing and aggregating information for analytics and reporting
  • Advertising, marketing, and selling the Services, including linking together or merging Personal Information with other Personal Information so that we may better understand your needs and inform you about our Services
  • Short-term transient use
  • Training and quality assurance
  • For any other purpose with your consent

4. Disclosure of Personal Information

We may disclose Personal Information:

  • To affiliates and other entities within The Campground Marketplace, other The Campground Marketplace customers, and service providers
  • To third parties when you use a third party feature in our Services
  • To enforce or apply our Terms of Use and other agreements or comply with any court order, law, or legal process, including government or regulatory requests
  • To a buyer, seller or other successors in the event of a sale or the dissolution of a sale
  • If we believe it is necessary to protect the rights, property, or safety of The Campground Marketplace or others
  • For any other purpose disclosed by us when you provide Personal Information
  • With your consent, such as when you choose to provide your information to third parties

We may also disclose de-identified information without restriction. Note that if you make any Personal Information publicly available in your listings, anyone may see and use such information. The Campground Marketplace is not responsible for information entered into the site for public view.

5. Security of Personal Information

The Campground Marketplace implements security safeguards to protect your Personal Information. We understand, scrutinize, and evaluate each third-party service that may handle your data through risk assessments and periodic reviews. This includes:

  • Encryption at rest
  • Encryption in transit
  • Logging, auditing and monitoring features
  • Features to enhance privacy of personal data
  • Our third-party data management system is compliant with the following industry-accepted standards to help you ensure your data is secure and compliant:
  • ISO 27001, 27017, 27018
  • Soc-2 type II
  • Trust-e
  • PCI
  • CCPA
  • Certified Senders Alliance (CSA)
  • Signal Spam

6. Retention of Personal Information

The Campground Marketplace generally retains records only as long as necessary and as required for our business operations, for archival purposes, and/or to satisfy legal requirements.

7. Manage Your Personal Information

You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, you may review and correct such information if it is within your online account by logging in at any time or Contact Us. You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information.

8. Contact Us

The Campground Marketplace is committed to respecting your privacy and protecting your Personal Information. We will investigate and respond to privacy issues in alignment with this Privacy Policy. You may contact us by using the following contact information:

Mailing Address:

1700 Olson St, NE
Grand Rapids, MI 49503

Email: info@thecampgroundmarketplace.com
Phone: (616) 957-2496
Fax: (888) 849-6172